Managed Service Provider

A Managed Service Provider (MSP) is an entity that provides services according to the performance criteria and service levels set by this service agreement. Managed Service Providers allocate their technical expertise and technology infrastructure according to the needs of their customers and invoice them according to the amount of resources (human, technology) used by their customers per month. In this model, economies of scale are created, creating the opportunity to use technologies that a small or medium-sized company would not normally invest in.

A Managed Service Provider (MSP) is an entity that provides services according to the performance criteria and service levels set by this service agreement. Managed Service Providers allocate their technical expertise and technology infrastructure according to the needs of their customers and invoice them according to the amount of resources (human, technology) used by their customers per month. In this model, economies of scale are created, creating the opportunity to use technologies that a small or medium-sized company would not normally invest in.

A Managed Services Provider is a third-party service provider that proactively monitors and manages a customer’s server/network infrastructure, cybersecurity, and end-user systems according to a clearly defined service level agreement (SLA). Small and medium-sized enterprises (SMEs), non-profit organizations, and government agencies contract with an MSP to perform a defined set of day-to-day management services so that they can focus on improving their services without worrying about service interruptions.

The services provided by an MSP are delivered by employees located at the customer’s locations or elsewhere. MSPs may also bundle hardware, software, or cloud technology as part of their offerings.

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