PROFESSIONAL SERVICES
“With a quarter-century legacy of excellence, ITSS's seasoned professionals are ready to walk with you!”
SYSTEM MANAGEMENT AND OPERATION SERVICES
Efficiently reducing costs while enhancing operational efficiency.
ITSS offers comprehensive IT system management and operation support. Organizations seeking top-tier services for managing and operating IT systems. Yet lacking the workload to maintain an in-house expert staff, as well as corporate entities aiming to leverage their IT resources for value-added and core business-focused activities such as research and development, opt for specialized IT system management and operation services. This strategic choice enables them to boost productivity, flexibility and cost-effectiveness.
Under the umbrella of IT System Management and Operation services, our clients can access a spectrum of high-level technical and process-oriented solutions. These encompass user, performance, capacity, patch, backup, configuration, problem and change management for their entire system hardware and software infrastructures or specific segments. ITSS ensures delivery in accordance with industry standards and corporate security policies, providing a tailored approach to meet our clients’ unique preferences and requirements.
ITSS strategically organizes its personnel within its extensive expert staff, ensuring they can seamlessly provide mutual backup. This proactive approach eliminates personnel dependency, mitigating the potential for service interruptions that may arise owing to personnel changes, leaves of absence and other factors. This strategy is particularly beneficial for our customers, who might encounter challenges in personnel backup if they were to handle these services internally within their organizations.
INSTALL, MOVE, ADD AND CHANGE SERVICES
ITSS provides various services that customers may need for existing or new hardware or software.
Our customers can obtain specific services, including installation, configuration, relocation within the same data center or to a different location, hardware or software-based additions, disassembly and decommissioning operations as well as configuration changes for their existing or newly procured hardware or software. ITSS delivers these services in accordance with the manufacturer’s standard procedures and they are available either as part of existing contracts included in call packages or ad hoc.
DATA CENTER RELOCATION SERVICES
Preparation of technical procedures, identification of risks and impact areas and measures against potential problems.
The relocation of data center and system rooms, which factors such as changing locations or business capacity requirements often necessitate, represents one of the most challenging and high-risk undertakings for IT teams. The intricacies involved, including complex cabling, inadequately documented physical and logical connections between systems and the absence of an emergency center for swift and reliable service transfer in both directions, significantly heighten these operations’ complexity and perceived risk.
Given that errors or problems in such operations can profoundly disrupt business continuity and impact both finances and reputation, the planning phase becomes a critical focus demanding meticulous attention and time.
Our accomplished technical team, seasoned in successfully executing numerous transportation projects, collaborates with our customers to meticulously prepare for relocation. This involves crafting comprehensive transportation plans and technical procedures outlining all operational processes in detail before the move. Our team identifies risks and impact areas and devises measures and solutions against potential problems. Subsequently, our team manages logistics and insurance services in line with the transportation schedule, ensuring a thorough and secure relocation process.
Benefiting from ITSS’s TPS, our customers streamline their collaboration by working with fewer business partners during the transportation process. This simplifies project management and alleviates the challenge of identifying the relevant party in the event of potential issues.
For added precaution against potential disruptions during the relocation, customers have the option to temporarily acquire backup servers, external disks, or backup systems from ITSS. This measure guarantees the continuity of critical services, providing a safety net during the relocation process.
DATA AND SYSTEM MIGRATION SERVICES
ITSS meets the many requirements of migration projects involving different hardware or software platforms.
The widespread adoption of virtualization technologies that diverse software tools facilitate has significantly streamlined the process of replacing servers and external disk systems in IT infrastructures. This advancement has made the task more manageable and less prone to risks than in the past.
However, migration projects in non-virtual environments or those involving different hardware or software platforms unsupported by specific software tools necessitate a high level of expertise. When organizations lack the requisite proficiency in both systems slated for migration or opt to mitigate risks stemming from inexperience, ITSS stands ready to address these service needs. Our seasoned technical team, equipped to support a broad product portfolio, brings valuable experience to ensure the success of such migration projects.
