SERVICE LEVELS
"The exclusive provider in Turkey!
Customer-Accessible Stock
100% Stock Availability Guarantee
100% SLA Success Rate!”
100% service level success rate since its establishment
SLA1
Our service operates 24×7. In the event of an issue, our response process kicks in promptly, either through a phone call or, when feasible, remote access. Our team of ITSS technical experts aims to be on site within 30 minutes, equipped with the necessary spare parts and devices. In cases where repairs cannot be completed within the committed time frame, we ensure business continuity for our customers by providing equivalent products. Our commitment is to resolve any malfunction efficiently and effectively to meet our clients’ needs.
24×7, 6 hours fix commitment
SLA2
We offer our services 24×7. Our response process kicks in within one hour, either by phone or, when applicable, through remote access. If needed, our team ensures timely on-site support, reaching the customer’s location within four business hours.
24×7, 4 hours onsite response
SLA3
Our service operates during weekdays from 08:30 to 17:30. In the event of an issue, our response process kicks in within four hours, either through a phone call or, when feasible, via remote access. If a customer requires on-site assistance, we guarantee reaching the site by the next workday at the latest.
9×5, next business day onsite response
CUSTOMIZED
We can customize the time frames, telephone and remote access responses, on-site responses and resolution times depending on customer requirements.
*It is possible to choose different service levels within the same contract on a product-by-product basis.
