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ITSS Bilişim Hizmetleri olarak ülkemizin önde gelen kuruluşlarına, yönetilen bilişim hizmetleri, sunucu, veri depolama ve yedekleme donanım bakım onarım hizmetleri sunarız.

WHO WE ARE

Drawing upon years of accumulated knowledge and experience.

ITSS Information Services offers third-party out-of-warranty hardware maintenance, repair and support services for servers, data storage and backup systems to the leading establishments in our country.

As the foremost service provider, boasting the most skilled technical experts and the largest multi-vendor spare device and parts stock in Turkey, we are committed to delivering the highest-quality service at the most competitive prices to our over 400 contracted customers.

Aligned with our customer- and service-oriented strategic business plan, ITSS continues to evolve by establishing the Managed Services business unit. This initiative aims to address our customers’ value-added IT service demands, reflecting our ongoing commitment to development and customer satisfaction.

WHY ITSS?

SLA success rate, customer satisfaction rate, open stock policy

ITSS has been delivering uninterrupted service to its customers. It has achieved this through a team of service-oriented experts. Each team member has over 25 years of experience in the field. They dedicate themselves to understanding and meeting customer business needs. Thanks to its uncompromising commitment to service quality, ITSS has not lost any customers because of service level problems.

Since its inception, ITSS has provided customers with a competitive advantage by significantly reducing hardware maintenance expenses through its third-party out-of-warranty hardware maintenance and repair services, specializing exclusively in its own field.

To ensure its customers’ business continuity, ITSS offers 24×7 support for critical IT hardware, backed by the largest spare parts stock in Turkey.

In addition to its operational contributions, ITSS actively promotes sustainability by extending the EOSL functionality of its customers’ IT hardware.

With the establishment of its Managed Services business unit, ITSS seamlessly integrate into customer IT teams. By handling the intricacies of technology, ITSS allows these teams to concentrate on their core business, freeing up time for more efficient high value-added activities.

ITSS Bilişim Hizmetleri olarak ülkemizin önde gelen kuruluşlarına, yönetilen bilişim hizmetleri, sunucu, veri depolama ve yedekleme donanım bakım onarım hizmetleri sunarız.

ITSS THROUGH NUMBERS

Corporate
References
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Active Service
Agreements
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Contracted
Customers
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Contracted
Devices
0 +
Experiences in
Individual Fields
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x86
Servers
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Data Storage Systems
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Storage Area Network Switches
0 +
AS400/Unix
Servers
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Backup
Systems
0 +
Peripheral
Units
0 +

SERVICES

Managed
Services

IT services are an invisible power that makes companies sustainable and gives them a competitive edge.

Maintenance and Repair Support Services

The sustainability of IT services is gaining critical importance.

Professional
Solutions

IT system management and operation support to reduce costs while increasing efficiency

Hardware Rental
Services

ITSS offers you the possibility to rent servers, external disks, or backup systems for a certain period.

Hardware Update
and Upgrade Services

Longer and more efficient use of products with hardware update and upgrade services

Service Delivery
Models

Our customers can select the repair services they want.

Service Levels

100% service level success rate since inception

SUPPORTED OEMs

ITSS provides third-party maintenance services for many OEMs
under its IT infrastructure.

Details

CLIENT REFERENCES

albaraka
alarko carrier
akin-tekstil
agakim
a&t-bank
aydın orme
askale
askaynak
asf otomotiv
anadolu hayat
borusan-mannesmann
borusan-cat
bizim
sabancidx
aydin-saat
borusan-otomotiv
bossa
bozkurt-konfeksiyon
burla
coskunoz
farkliliklar-sayfasi-banner
acibadem-mobil
acibadem-uni
bimsa
acibadem-1
alisan
Atlas Copco
Creentech
Çırağan Palace Kempinski
D7 24 Bilişim Hizmetleri
Denimvillage
Diler Holding
CVK Park Bosphorus Hotel
Dinarsu
Dönmez
Eczacıbaşı Baxter
Eczacıbaşı Bilişim
Eczacıbaşı
Eczacıbaşı Menkul Değerler
Egüven
Emeklilik Gözetim Merkezi
Eren
Ersur
Huzur
Esan
Gencallar
Global Yatırım Holding
Hafele
Hyundai
Kosifler Oto
Intema
İpek Kağıt
Kanca
Kansaı Altan
Kıvanç
Önem
Kom
Kota
Marmara
Polisan
Ps Parsan
Tmb
Ma-Ba Textile
Memsan Mauser
Merko
Miele
NicEye Group
QNB FINANSLEASING
Netlog Lojistik Grubu
Nursan
Özköseoğlu
Palmiye
Porland
Yaşar
Remsan
Saydam
Tekfen Endüstri
Tırsan
Toros Tarım
1950
TURKISH BANK
TURKISH YATIRIM
Türk Bankası
Türkiye Finans
Ulkar Kimya
Umur
Ümran Boru
Varan
Vitra
Yataş
Yurtiçi Kargo
Çukobirlik
Duravit
Epiroc
Medaş
All of Our References

HEAR FROM OUR CUSTOMERS

The most important factors in our choice to work with ITSS have been their zero-problem approach, reliability, the service quality and the variety of hardware technologies. ITSS expert teams’ positive approach and alternative solution proposals made a difference.

ITSS has proven that it is not only a company that fulfills the terms of the maintenance agreement, but that it is also solution oriented. Problems can happen anywhere at any time, but the important thing is that when they happen, the solution should come quickly and effectively and ITSS has always met our expectations with its knowledge and operational experience.
Ercüment İNCEAYANÇırağan Palace
The most important factors in our choice to work with ITSS have been their zero-problem approach, reliability, the service quality and the variety of hardware technologies. ITSS expert teams’ positive approach and alternative solution proposals made a difference.

ITSS has proven that it is not only a company that fulfills the terms of the maintenance agreement, but that it is also solution oriented. Problems can happen anywhere at any time, but the important thing is that when they happen, the solution should come quickly and effectively and ITSS has always met our expectations with its knowledge and operational experience.
Ercüment İNCEAYANÇırağan Palace
Thanks to the high level of competence of the technical staff working at ITSS, we can obtain satisfactory solutions to the questions we ask and the areas where we need support in. If we encounter a problem, we can quickly access ITSS technical staff. In new and existing projects with ITSS, communication is always solution oriented.

The service we receive from ITSS always meets our expectations. We are always able to exchange ideas even on matters outside of our contract. We have a long working history with ITSS. We would like to continue our partnership in the coming period because we rely on ITSS’ support for the healthy operation of our systems.
Lezgin DEMİREL EGM (Turkish National Police)
The most important reasons as to why we chose to work with ITSS are that they give confidence to their customers, they are fast and they embrace their work.

They met all our expectations during the time we worked together. There was no difference between what they told us before starting the project and the services we received after the contract. We thank them for their service during our cooperation.
Mehmet ERDEMEren Holding
The main reasons why we chose to work with ITSS were the continuous control of the systems, the availability of spare parts and their speedy delivery under the right requirements as well as the support they provided us with at any time without any concern over working overtime.

Thanks to the trust ITSS instilled in us before our collaboration, we never needed to look at the terms of the contract. They provided support in issues that were not included in our contract without additional fees, which met all of our expectations about the company. I would like to thank the ITSS team—a team, which they managed to preserve, which I think will achieve much more success.
Turgay FİDANAŞKALE
Fast and competent staff support is the most important reason we chose to work with ITSS. The contract presented to me before we started working and the services I received afterwards fully met my expectations.
Emrullah AKYILDIZGLOBAL TURKEY
The fast and high-quality service offered by the technical know-how and the competence of their teams were the biggest factors for us choosing to work together with ITSS. The services offered before I started working with ITSS continued in the same way after the contract and thus all my expectations were fully met. Adopting the principle of providing the highest-quality service at the most affordable price, ITSS has clearly demonstrated its success. For these reasons, I would like to thank the entire ITSS team, especially Emin Kolcu and Muhammed Sidki Derya.
Tayfun KAPUCUOĞLUSABANCI DX
Their experience, approach to customers and problem-solving skills are among the biggest factors that made us want to work with ITSS. In addition, what was explained before and after the contract met all our expectations. It is very important for us that we can get ideas from them, even about problems that are outside the responsibility of ITSS and we thank them very much for their services.
Kerem İlkay ŞENAYİTO
Offering us alternatives, responding quickly, clarifying service limits and remaining straightforward are among the main reasons for our choice in addition to the fact that ITSS is constantly improving itself. I did not know of ITSS before we started working with them, somehow our paths crossed, we met and we were satisfied with this cooperation. In comparison to our previous experiences, we saw positive differences in understanding and quality. We thank ITSS for the services provided.
Hakan ALDIÇOMSAN LOGISTICS
The speed, information and service network diversity provided by ITSS are the biggest reasons why I want to keep working with them. We have not experienced any problems before and after the contract. We are very pleased to be working with ITSS and we share this satisfaction with IT managers in many channels.
Mahmut ERKOÇYAŞAR HOLDİNG
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DO YOU NEED HELP?

Contact us for your IT service needs!

FIND US

ITSS Information Technologies Industry and Trade Inc.

Atatürk Mahallesi, Erzincan Sk. No:18, 34758 Ataşehir/İstanbul

Atatürk Mahallesi, Erzincan Sk. No:18,
34758 Ataşehir/İstanbul

Phone: +90 216 999 85 85

E-mail: info@itss.com.tr

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